Collection: CUBE Freeze Dryer - Troubleshooting Guide

Welcome to the CUBE Freeze Dryer troubleshooting page. We’re here to help you resolve any issues you might encounter with your freeze dryer. Below are some of the most common issues users face and simple solutions to resolve them. If you need further assistance, click the link for detailed instructions on each issue.

Common Issues with WiFi Alerts

If your WiFi alerts aren’t working, make sure you’ve purchased the WiFi option and check your email for instructions and the WiFi code. Explore WiFi Alert Troubleshooting

Trouble Completing Setup

Having trouble with the setup process? Check the most common setup problems and how to resolve them:

• If you're stuck on a specific step, try using a different device or browser.
• Double-check your WiFi name and password for accuracy.
• Learn More About Setup Issues

Unable to Achieve a Proper Seal Orange Vacuum Error (0x101F)

Are you seeing an Orange Vacuum Error? Take a photo of the error screen and follow these steps:

• Ensure the drain hose is closed.
• Verify the door is properly sealed. Watch our video on how to adjust your CUBE door. See Door Sealing Video

Candy Express Mode Error

Candy Express Mode Error 201F? Follow the steps in our guide to resolve this error.

• Learn how to troubleshoot Candy Express Pro Mode Error 202F. Fix Candy Express Issues

Food is Taking Too Long

If your food cycle is taking longer than expected, it could be due to several factors such as food type, amount, or pre-freezing.

• Typical cycles range from 14 to 40 hours.
• Start with smaller batches and pre-freeze food if possible. Read More About Food Timing

Unable to Achieve Low Temperature (Blue Screen)

If your CUBE freeze dryer is showing a blue screen or failing to reach the necessary low temperature, it could be caused by room temperature.

 

What is the ambient temperature of the freeze dryer location?

A hot room may cause the freezer not to function properly.

Temperatures of 85°F and warmer may cause the Cube to fail.

If the Cube is in a climate controlled space below 85°F, please contact P4L support for a Functionality Test. You may be asked to measure temperature with an infrared thermometer, which can be easily purchased at Walmart, Amazon, or many grocery stores in the barbecue section.

 

• Avoid placing your freeze dryer in rooms above 85°F.
• Troubleshoot Blue Screen Issues

Red Screen / Overheat Error

Is your CUBE showing a red screen with error codes like COM1 or COM2? Follow these steps to resolve it:

• Check your moisture sensor or temperature readings.
• Fix Red Screen Overheat Errors

Screen Not Turning On

If your screen won’t turn on, check the plug, breaker, and whether the screen is in sleep mode.

• Explore Screen Troubleshooting Tips

Still Need Help? Contact P4L Support

If you're unable to resolve your issue with the resources above, our dedicated support team is here to help. Please have your CUBE's serial number and order number ready when you contact us for faster assistance.