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CUBE Freeze Dryer - Technical Support

Welcome to the CUBE Freeze Dryer Technical Support. We’re here to help you resolve any issues you might encounter with your freeze dryer. Below are some of the most common issues users face and simple solutions to resolve them. If you need further assistance, click the link for detailed instructions on each issue.

    Technical Support Topics

    Common Issues with WiFi Alerts

    If your WiFi alerts aren’t working, make sure you’ve purchased the WiFi option and check your email for instructions and the WiFi code. Explore WiFi Alert Troubleshooting

    Trouble Completing Setup

    Having trouble with the setup process? Check the most common setup problems and how to resolve them:

    • If you're stuck on a specific step, try using a different device or browser.
    • Double-check your WiFi name and password for accuracy.
    • Learn More About Setup Issues

    CUBE Door Adjustment

    Click here for door adjustment instructions

    Food is Taking Too Long

    If your food cycle is taking longer than expected, it could be due to several factors such as food type, amount, or pre-freezing.

    • Typical cycles range from 14 to 40 hours.
    • Start with smaller batches and pre-freeze food if possible.
    • Go to the troubleshooting page here.

    Orange WARNING Screen: Unable to Achieve a Proper Vacuum:

    Are you seeing an Orange Vacuum Error? Follow these steps:

    • Take a photo of the screen
    • Click here to see the troubleshooting steps

    Red WARNING Screen: Over Temperature

    Is your CUBE showing a red WARNING screen? Often teims you can press continue and start the process again. If it does not resolve then go to the troubleshooting page here.

    Blue WARNING Screen 0x103F

    If your CUBE freeze dryer is showing a blue screen or failing to reach the necessary low temperature then click here to see troubleshooting steps.

    Oil-Free Pump Maintenance

    The oil-free pump in your Cube is generally hassle free and maintenance free. We do have a short procedure for helping to keep the pump running smoothly and extend it's life.

    Watch this video for the procedures on how to do that.

    Cube Process Screens Explained

    The CUBE process screen has indicators to let you know where in the freeze drying process it is. Watch this video to understand the indicators.

    Oil in Chamber or Next to Pump

    You can find most answers to oil pump questions here.

    Or you can download the oil pump owner's manual here.

    Still Need Help? Contact P4L Support.

    If you're unable to resolve your issue with the resources above, our dedicated support team is here to help. Please have your CUBE's serial number and order number ready when you contact us for faster assistance.Call us at (800) 738-8618 Email: support@p4lfood.com